1. What information does PeoplesJewellers.com collect from our online customers?
For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on PeoplesJewellers.com, in order to fulfill the order, we collect and store your name, address, shipping information, email address, telephone number, purchase data, and billing information.
2. Does PeoplesJewellers.com use "cookies"?
3. How does PeoplesJewellers.com use the individualized information that we collect?
We and the third parties who provide services related to PeoplesJewellers.com will use the information referenced above to fulfill your order and provide services related to PeoplesJewellers.com or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, website evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these services are authorized to use this information only in connection with the services they are engaged to perform.
In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We may also use that information, from time to time, to contact you concerning our products, services, sales or special promotions of PeoplesJewellers.com or our corporate affiliates, including Peoples Jewellers. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the mailing address, phone number or online option provided below:
P.O. Box 152777
Irving, Texas 75015
or call 1-800-211-CARAT (2272)
or contact us via our online form
We currently send emails only to those PeoplesJewellers.com customers who are interested in receiving information about our products and services. If you have previously received such emails, but no longer want to, contact us by one of the methods referenced above or by unsubscribing to an email you receive from us.
Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from Peoples Jewellers for a brief period of time after you make your request. You may also use the above addresses and phone number to correct or update any of the individual information we have stored.
4. How is the information PeoplesJewellers.com collects stored, and what security procedures do we have in place to protect the confidentiality of that information?
5. How does PeoplesJewellers.com protect the safety and privacy of children?
We do not knowingly collect or store information on children under 13 years of age from our website. If we learn that a child has requested email communication without his or her parent's consent, we immediately, upon parental request, remove all information concerning the child from our database.
For more information about the COPPA and privacy issues concerning children, you may visit http://www.ftc.gov/privacy/privacyinitiatives/childrens.html
7. What about international transfers of information?
Information collected on this site may be stored and processed in the United States or any other country in which Zale Jewelers or its affiliates, subsidiaries or agents maintain facilities and by using this site, you consent to any such transfer of information outside of your country. Zale Jewelers abides by the safe harbour framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union. By using the Website and providing personal information to us, you consent to any such transfer of information outside of your country. Be advised that personal information may be made available, without your knowledge, to the United States government or its agencies, or those of governments in any other country where we or our service providers store or process personal information, under a lawful order made in that country.
Last updated 7/07/2010