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Helpful FAQs | Find my store

Contact Peoples Jewellers


We’re here for you!

While our stores are temporarily closed

We understand that jewellery is personal and you may want answers from someone you can trust. You’ll get all that and more with an expert from Peoples Jewellers.

As we work to best serve our customers and team members you may experience longer-than-normal wait times when contacting us via phone, chat, or social media. We appreciate your continued patience.


SPEAK LIVE WITH A JEWELLERY EXPERT

Talk directly with an expert via smart phone or your computer audio with any jewellery questions or get guidance as you get started. We’re here for you.

Hours available:
Monday–Friday 9am–10pm ET
Saturday–Sunday 12pm–9pm ET


CHAT WITH CUSTOMER CARE

Type to chat with a Customer Care agent about the status of your order, any issues placing your online order, current promotions and more.

Hours available:
Monday–Friday 9am–10pm ET
Saturday–Sunday 12pm–9pm ET

 
Get Started Now


For information regarding Lifetime Diamond Commitment, Jewellery Repairs, and other COVID-19 updates, please visit our FAQ page.

Credit Account Questions

Do you have questions about The Credit Card? Would you like assistance making a payment on your credit account? Contact Flexiti at 1-877-259-3745

 


Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)


Live Chat


Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-211-2272 during the hours below:

Monday-Friday 9am-10pm ET
Saturday 12pm-10pm ET
Sunday 12pm-9pm ET

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Z-Mail Customer Service
375 Ghent Road
Akron, Ohio 44333

Jewelry Leasing

If you have questions about jewelry leasing options, please contact Progressive Lease at 866-319-0290. Apply Now


Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.