Contact Peoples Jewellers

We're Here For You!

We understand that jewellery is personal and you want answers from someone you can trust. From shopping tips to order status and more, our experts are here to help.

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Chat with an Expert

Get live assistance from a jewellery consultant or customer service agent via web chat.

Chat Now

Hours available: Monday-Friday: 8am - 12am ET
Saturday: 10am - 9pm ET
Sunday: 12pm - 9pm ET

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Text us

We always text back!
Standard data rates apply.

Text (844)916-0521

By clicking this link or texting this number, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.

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Start a Video Call

A jewellery expert will give you live advice via video call.

Start Call

Hours available: Monday–Friday 9am–10pm ET
Saturday–Sunday 12pm–9pm ET

Credit Account Questions

Do you have questions about The Credit Card? Would you like assistance making a payment on your credit account? Contact Flexiti at 1-877-259-3745

Where is my Order?

Check the status of your online order or cancel your order HERE (note: Orders can only be cancelled up to one hour after placed)

Live Chat

Call Us

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at 800-211-2272 during the hours below:

Monday-Friday 9am-10pm ET
Saturday 12pm-10pm ET
Sunday 12pm-9pm ET

Write Us

If you'd like to contact us via mail, your correspondence can be sent to:

Z-Mail Customer Service
375 Ghent Road
Akron, Ohio 44333

Manage Your Online Profile

If you'd like to manage your online profile, manage shipping addresses, edit your wish list, and maintain your digital wallet, click HERE.