Return In Store

  • Bring items with all original certificates and accessories to your local store.
  • Go to any store associate for assistance
  • Refunds can be expected on your billing statement within 30 days

If you made your purchase using PayPal, eGift Card or the combination of a gift card with a credit card, your items must be returned by mail.

Return By Mail

  • Start your return online
  • Ship your items with the prepaid shipping label that we'll email to you to print at home. Enclose the original or a copy of the packing slip.
  • No printer? Show your digital return code at an eligible UPS location and they'll print a shipping label for you.
  • Returns are processed within 5 business days and refunds can be expected 5-7 business days after processing.

Peoples Return & Exchange Policy

Merchandise purchased between 10/20/2022 and 12/24/2022 can now be returned through 1/24/2023. Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewellery, and within 30 days from the purchase (shipment) date for watches. Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards and merchandise received via the Jewellery Replacement Plan. Jewellery must be in good condition and watches unworn, unaltered and accompanied by the original packaging, warranty and instructions. Prior to returning a smartwatch, we require the removal, un-syncing and deletion of all data stored on the product.

All refunds are credited to the same tender as the original purchase

  • Credit and Debit Cards – The same account will be credited.
  • Cash – When funds are unavailable or cash refund amount is greater than $500, a refund cheque will be issued from our corporate office and mailed within 21 days.
  • Gift Card – Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law).
  • Trade-Ins – You will receive either your original trade-in or similar merchandise.

Exchanges Accompanied by a Gift Receipt – You may return your item for a gift card within 30 days of the purchase date. You may exchange jewellery within 60 days and watches within 30 days.