Shipping Information
We want to make your shopping experience at PeoplesJewellers.com simple and convenient. That's why we're pleased to offer you two ways to receive your purchase.
Ship to any Peoples location
Choose to have your order shipped to the Peoples Jewellers nearest you, and we'll pay the shipping charges. When you pick up your order in the store, our experienced Jewellery Consultants will be on hand to help answer any questions.
Delivery to Your Door
Receive your purchase without leaving the comfort of your own home. Your order will be shipped directly to your door. For your protection, orders of $1,000 or more require a signature upon delivery, regardless of any signature waiver on file. UPS will attempt to deliver 3 business days in a row before returning the package.
Shipping rates and methods are dependent on the shipping method you select.
| Destinations | Shipping Options | Delivery Days | Rate |
|---|---|---|---|
| Peoples Jewellers Store | Ship-to-store* | 2 business days | FREE |
| Canadian Street Addresses | UPS Expedited | 2 business days | $9.95 |
| IMPORTANT: Most UPS® shipments require a customer signature upon delivery. | |||
| Canadian Street Addresses & Post Office Boxes | Canada Post Regular Parcel™ | 2-9 business days | $12.95 |
| Special Exceptions |
WEATHER DELAYS: Inclement weather conditions may delay or postpone our deliveries. PeoplesJewellers.com will not hold liability or refund the shipping charge based on an inclement weather delay.
CANADA POST SERVICE DISRUPTION: Customers in areas impacted by the Canada Post service disruption could experience a delay in receiving shipments. While we are working to maintain all delivery timelines, Canada Post issues are beyond our control. If the delivery of your package is delayed or postponed due to circumstances beyond the control of Peoples Jewellers, PeoplesJewellers.com or UPS, such as the re-routing of delivery based on mechanical difficulties, PeoplesJewellers.com will not hold liability or refund the shipping charges. |
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General Shipping Information
- Orders must be received and clear credit authorization by 11:00 AM Central time or your order may not be processed until the following business day. Most packages leave our distribution centre in 1-2 business days. Exceptions include customized items, special order items, advanced order items, out of stock items, or items that require ring sizing.
- Signature is required upon delivery of any package valued at $1,000 or more for your protection. UPS will attempt to deliver 3 business days in a row before returning the package.
- Normal processing times are required with the Ship-to-Store delivery process.
- Business days are Monday-Friday, excluding Canadian holidays.
- P.O. Boxes may only be shipped via Canada Post and will require additional time for delivery.
- Please call Guest Services at 1-800-211-2272 if you have any questions.
Estimated Delivery Day
PeoplesJewellers.com understands the importance of receiving your item on time for that special occasion. Using the following information will assist you in determining the delivery date of your package.
If you have any questions, or would like to request your UPS tracking number, call 1-800-211-2272 to speak with a Guest Services Representative.
Orders must be received and clear credit authorization by 11:00 AM CT or your order may not be processed until the following business day. Most packages leave our distribution centre in 1-2 business days. Exceptions include customized items, special order items, advanced order items, out of stock items, or items that require ring sizing.
Add time based on the shipping method selected:
- UPS Expedited: 2 business days
- Canada Post Regular Parcel™: within 5 business days
Signature is required upon delivery of any package valued at $1,000 or more for your protection. UPS will attempt to deliver 3 business days in a row before returning the package.
Business days are Monday-Friday, excluding Canadian holidays.
Exceptions to our delivery time frame:
- Inclement weather conditions may delay or postpone our deliveries. PeoplesJewellers.com will not hold liability or refund the shipping charge based on an inclement weather delay.
- If the delivery of your package is delayed or postponed due to circumstances beyond the control of Peoples Jewellers, PeoplesJewellers.com or UPS, such as the re-routing of delivery based on mechanical difficulties, PeoplesJewellers.com will not hold liability or refund the shipping charges.
Customers can request their UPS tracking number from Peoples Jewellers by calling 1-800-211-2272 or by checking your order details in Order Status after the information becomes available.
FMO/CFPO and P.O. Boxes may only be shipped via Canada Post and will require additional time for delivery.
Please call our Guest Services Centre at 1-800-211-2272 if you have any questions.