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Self-Service Tools

Here are some quick links you can use to self-serve and find answers fast.
  • Style Help
    Shop with a jewelry expert to find the perfect piece.
  • Store Finder
    Find a Peoples near you for in-store services and shopping events.
  • e-Gift Cards
    Give them the gift of choice. Delivered within 24 hours.
  • Start a Return
    Returns must start within 30 days of purchase or shipment date. Holiday times may vary.
  • Request a Service
    Book an appointment or visit a store for any service-related help.
  • Track a Service
    Easily track where your item is within the repair process.
  • Track Your Order
    Check the location and estimated arrival time of your order.
  • Cancel Your Order
    Changed your mind? Cancel an order within one hour of placing it.
  • Missing Package
    Submit a quick online claim ticket so we can start investigating.
  • Protection Plans
    Protect your jewelry for life with a one-time payment.
  • Peoples Credit Card
    Pay your statement online and manage your account with ease.
  • Find Jewellery Inspiration
    Build a collection that blends your style with the latest trends.

FAQ

Select from our list of most frequently asked questions, sorted by category below, or explore them all to learn more about all the great services we offer!

We offer one-on-one help both virtually and in-store.

To get started, you can Book a virtual or in-store appointment.

Our trained and certified diamontologists are industry-recognized pros. They will help you with solid advice and tips you can trust when you're:

  • Buying gifts
  • Engagement ring shopping
  • Repairing existing jewelry
  • Designing a custom piece
  • Looking for expert style advice
  • Selecting a new timepiece

Get inspired with these gift ideas.

Need additional help and want to speak with a Jewelry Expert? Get started and book a virtual or in-store appointment. Or sign up for text- messages.

Yes! Visit our Peoples e-gift card page and personalize your e-gift card.

e-Gift cards are available in any value from $25 to $2000.

The Peoples e-gift card never expires and can be redeemed at any Peoples retail location or Peoples online.

Choose the payment options to fit your budget. We offer a variety of payment options to make it easy for you. We accept the following types of payment:

  • Peoples Jewellers Credit Card (in-store only)
  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Peoples Gift Card

Peoples Jewellers Credit Card information to apply can be found here*.

For more information about the Peoples Jewellers Credit Card, please contact: Flexiti customer service at 1-877-259-3745 (Monday to Friday 9am to 9pm, EST) or via email at service@flexiti.com.

You can also submit inquires by mail to:Flexiti: P.O. Box 340 Orangeville, ON, L9W 2Z7 Canada

*Subject to credit approval. Repair service must be paid for on the Peoples Jewellers Credit Card. 90 DAYS No Interest, No Payments (Interest Accrues)(Not available for Quebec residents) O.A.C. On your Peoples Jewellers Credit Card. Minimum purchase of $300 (excluding taxes) is required. No payments are required during the promo period. Interest at the cardholder agreement annual interest rate (Account AIR) accrues during the promo period and will be charged if the balance is not paid in full by the promo expiry date or if the promo is cancelled due to payment default on the account. Initial Account AIR is disclosed upon approval, varies based on cardholder’s creditworthiness at time of application. Current Account AIRs are 31.99% - 39.99%. Any balance at the end of the promo period bears interest at the Account AIR. This promo is not available for Quebec residents, however, other deferred interest promos are available (maximum Account AIR for Quebec residents is 35%). Promos and terms may be changed without notice. Eligibility for promotions varies based on cardholder creditworthiness. Financing provided by Flexiti Financial. B.C. License #83660.

If you do not receive your card after 10 business days, please call Flexiti customer service at 1-877-259-3745 to request another card.

For any questions, please call Flexiti customer service at 1-877-259-3745 or login to your account.

It’s easy! To sign up, click Register, and enter your current account information! Now your account is available online.

For more information about the Peoples Jewellers Credit Card, please contact: Flexiti customer service at 1-877-259-3745 (Monday to Friday 9am to 9pm, EST) or via email at service@flexiti.com.

You can also submit inquires by mail to: Flexiti: P.O. Box 340 Orangeville, ON, L9W 2Z7 Canada

*Subject to credit approval. Repair service must be paid for on the Peoples Jewellers Credit Card.

Yes- available for purchase online and pick up TODAY!*

  1. Click My Store on the page and enter your postal code. Select the store you would like to shop.
  2. Next, under Select Refinements, click the box that says Pickup Today. This will bring up your selected store's available inventory.
  3. Shop as you would normally. At checkout, select Pickup Your Order and pay for your item(s).
  4. We'll email you when your item(s) is ready. You can also opt in to receive texts when your order is ready.
  5. You can pick up your purchase right away - and we'll hold your purchase for seven (7) days (can be extended up to ten (10) days).
  6. If your purchase is not picked up within the allotted time, it will be returned to stock and the original method of payment credited.

Find A Store

* Only items available in your selected store's current inventory are available for same-day pick up. Most items purchased online are shipped from our distribution centers and require additional lead time.

We'll email you when your item(s) is ready. You can also opt in to receive texts when your order is ready.

We only process and ship orders on business days (Monday - Friday), excluding Canadian holidays. Note: The estimated delivery date shown in Checkout takes into account weekends and Canadian holidays, if applicable.

Shipping options depend on your shipping address. FMO/CFPO and P.O. Boxes may only be shipped via Canada Post and will require additional time for delivery.

  • Customized/Personalized Products: Please refer to the actual delivery date shown in Checkout, which includes the additional processing time needed for customization, personalization and ring sizing. Please allow up to 6 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.).

  • Express Shipping is not available for orders shipping to FMO/CFPO addresses or PO Boxes, as these may require additional time for delivery.

An Estimated Delivery Date will be provided at the time your order is placed. Estimated Delivery Date is the time to process and package the item, PLUS the time to ship to you, based on the shipping method selected at checkout.

Customers can obtain their UPS®/USPS tracking number via email once their item has been packaged and is ready for shipment.

Business days are Monday‐Friday, excluding Canadian holidays.

  • WEATHER DELAYS: Severe weather conditions may delay or postpone our deliveries. PeoplesJewellers.com will not hold liability or refund the shipping charge based on a weather delay.

Shipping options depend on your shipping address. FMO/CFPO and P.O. Boxes may only be shipped via Canada Post and will require additional time for delivery.

Visit track your order, enter in your email and order number. You will receive an email - and a text if you choose that option - with your tracking number and estimated delivery date.

Additionally, you can use the tracking number on your carrier's website.

Orders cannot be modified after placement. You can cancel within one hour of placing your order from the order status page. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.

To start a claim for a missing package, simply answer a few questions and a ticket will immediately be opened.

If your tracking status is one of the following cases:

  • Says delivered but it is not there
  • Says shipped, no movement +5 days

Note: Packages shipped more than 60+ days ago are not eligible for a claim investigation.

If you're not in love with your purchase, we want to make you happy. Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipping date for online orders) date for watches. Please note: We can handle a return at PeoplesJewellers.com but exchanges must be done at one of our stores.

  • Items must be in their original condition, contain all original packaging, instructions and paperwork. Watches must be returned with all links.
  • Returns and exchanges are not allowed on special ordered watches, gift cards, custom designs and protection plan replacement merchandise.
  • All refunds are credited to the same tender as the original purchase.
    • Credit and Debit Cards - The same account will be credited.
    • Check - A refund check will be issued from our corporate office and mailed within 21 days. Any returned customer check is subject to a service charge.
    • Cash - When funds are unavailable or cash refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
    • Gift Card - Refunds will be given in the form of a new gift card. Gift cards cannot be returned (except where required by law*).
    • Trade-Ins - You will receive either your original trade-in or similar merchandise.
  • Merchandise Accompanied by a Gift Receipt: You may return your item for a gift card or exchange it for merchandise within 30 days of the purchase date. Excludes purchases made with Progressive Lease
  • For Online Orders: We will credit your original payment method, excluding delivery charges.
    • Processing time for refunds is approximately five (5) business days from the date of the return. The refund will be generated at the time the return is processed, but the timeframe for it to reflect as a credit on your card is dependent on your individual financial institution. However, most are reflected in 5-7 Business Days.
  • For your convenience, we offer a FREE pre-printed shipping label for you to return your online purchase by mail.
  • If you choose not to use the free return by mail option above, you will find a pre-printed return label (To Address: 61 McPherson St Markham ON L3R3L3) and pre-printed return address label included on your packing slip. These labels should be affixed to the top corners of your box. Please note that these are NOT pre-paid labels, and you will need to purchase the shipping label from a UPS, USPS, or Fed Ex carrier. There is a Return Reason column next to each item on your packing slip where you can indicate the reason for your return.
  • All shipped returns MUST include the Packing Slip and all original documents received with your order.
  • All returns will be inspected by our Quality Assurance team before a refund is issued.

Starting a return online for your Peoples purchase is easy. Learn more about Returns and Exchanges.

Returns are not allowed on special ordered watches, gift cards, ear piercing earrings, custom designs and protection plan replacement merchandise.

  • Credit and Debit Cards: The same account used to make the purchase will be credited the day the return transaction processes.
  • Check: A refund check will be issued from our corporate office and mailed within 21 days.
  • Cash: When funds are available at the store, refunds less than $500 will be given the day of the return. Please Note: Stores will NOT have funds at the start of the day. When funds are insufficient to refund the original purchase amount or the refund amount is greater than $500, a refund check will be issued from our corporate office and mailed within 21 days.
  • Gift Card: Gift cards cannot be returned (except where required by law). Refunds on returned merchandise purchased with a gift card will be applied to a new gift card.

Yes − From custom engagement rings to nameplate necklaces and everything in between, create custom engagement and personalized jewelry styles that speak to their personal style.

To learn more about personalized products, visit your local Peoples store, or speak to one of our Virtual Jewelry Experts online.

Our experts are happy to help you create the jewelry of your dreams. From custom engagement rings to re-imagining a vintage favorite, our experts will help you bring your ideas to life.

There are multiple ways to get started:

If you have an existing account, sign into your account on Peoplesjewellers.com and click “My Items”. If you don’t have a Peoples account, you can check the order status of your purchase.

Each of your items will show our service plan numbers –if included or purchased.

You can start a repair online or visit your local Peoples store.

Visit a Peoples store at any time for free jewelry cleaning, and free inspection of your jewelry.

We offer appraisal services at all of our locations, so you can quickly and easily find out the estimated retail replacement value of your jewelry and get documentation in order to obtain insurance coverage.

We take diamond integrity very seriously. We use our proprietary Diamond Gemscope to confirm diamond authenticity, note color gemstone integrity, and capture digital images for planning repairs. Any diamond you bring to Peoples will be expertly tested at least three times:

  1. When you first bring it to us
  2. When it's received by the Design & Service Center
  3. At the completion of the repair

You may trade in any diamond/diamond jewelry item purchased at Peoples (Natural diamonds can only be traded-in for natural diamonds and lab-created can only be traded-in for lab-created).

For a new diamond/diamond jewelry item that is at least double the trade-in value. Trade-in value is the original purchase price of the trade-in, excluding charges such as tax and shipping. Trade-in values are automatically generated through Peoples Trade-in Evaluation system.

A diamond's value is determined by its carat weight, color, cut and clarity. Diamond Total Weights are approximate. For further information about diamonds, please refer to the 4Cs Diamond Guide and Variance Chart available on all Diamond Product Pages.

A setting fee is assessed based on the size of the diamond and the metal type used to secure the diamond in the mounting.

White gold is an alloy of yellow gold mixed with light colored alloys, such as nickel, to give it a white appearance. Platinum is a naturally white metal that is more durable and stronger than white gold. Both may be electroplated with rhodium to give a shinier appearance. This may wear off over time. Ask a jewelry consultant for details.

Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.

Lab-created stones are formed in a controlled environment, whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical, and visual properties. Lab-grown gemstones can provide remarkable beauty at an exceptional value. A wide range of colored gemstones can be cultivated in a lab and offer an affordable alternative to natural gemstones.

To determine your ring size, click on the Ring Size Guide above the size selections on any ring product page.

We have online Jewelry Experts who can work with you step by step to create a custom ring all your own. Chat with an Expert to learn more or begin creating your design.

Live Support Tools

Let’s get you connected to a Jewelry Expert. Experts are available within the following hours:via Chat and Phone.
Please Note: Times may vary during holiday hours.

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