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Ontario Accessibility Policy

Our organizational commitment

Zale Canada Co. is committed to ensuring equal access for those with disabilities. We treat people with disabilities in a manner that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely way and meeting the accessibility requirements under the AODA.


We are committed to training staff in Ontario's accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We train our employees on accessibility as it relates to their specific roles.

Information and communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our Company and its services, including any public safety information, in accessible formats or with communication supports.


We notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

We notify staff that supports are available for those with disabilities. We have a process to develop individual accommodation plans for employees.

Where needed, we also provide customized emergency information to help an employee with a disability during an emergency.

Our performance management and career development processes take into account the accessibility needs of employees.

Changes to existing policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

Zale Canada Co. has outlined its accessibility strategy in the following policies: