Zale Canada Co. Ontario Multi-Year Accessibility Plan

Ontario Multi-Year Accessibility Plan

This 2014-19 accessibility plan outlines the processes and actions that Zale Canada Co. will put in place to improve accessibility for people with disabilities.


Purpose

To establish practices and procedures to ensure Zale Canada Co. is accessible to customers, the public and to our employees in Ontario in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA") including Ontario Regulation 191/11 Integrated Accessibility Standards.


Our Organizational Commitment

Zale Canada Co. is committed to ensuring equal access for those with disabilities. We treat people with disabilities in a manner that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely way and meeting the accessibility requirements under the AODA.


Accessible Customer Service

Zale Canada Co. provides goods and services in a manner that is based upon the principles of dignity, independence, integration and equality for all our customers. We strive to ensure that customers with disabilities receive the same high standards of service that we provide to all customers.
  • COMPLETED – We train all employees on accessible customer service as part of the onboarding process. We also train individuals involved in developing our policies, and we require that any third party service providers that will interact with the public on our behalf have received the required training.
  • COMPLETED – We have an accessible customer service plan in place that we review regularly and have made publicly available.
  • COMPLETED – We have a feedback process in place for customers to provide feedback on how to provide goods and services to people with disabilities.
  • COMPLETED - In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Zale Canada Co. notifies customers promptly with a clearly posted notice in our stores.

Information and Communications

Zale Canada Co. is committed to making our information and communications accessible to people with disabilities.

COMPLETED – When customers with disabilities request that we make available our public information about our products and services available in accessible formats and/or with communication supports, we consult with the person making the request and work with them to provide the information in an accessible manner .

Zale Canada Co. has feedback process in place for customers and we inform the public that this information is available in accessible formats upon request. When customers with disabilities request that we make this information available in accessible formats and/or with communication supports, we consult with the person making the request and work with them to provide the information in an accessible manner.

Zale Canada Co. has feedback process in place for employees and we inform employees that it is available in accessible formats upon request. When employees with disabilities request that we make this information available in accessible formats and/or with communication supports, we consult with the person making the request and work with them to provide the information in an accessible manner.

Zale Canada Co. does not maintain or control any websites in Ontario. If, in future, this situation changes, we will ensure that Ontario controlled websites conform with WCAG 2.0, Level A and/or Level AA as required under the AODA and:
  • Zale Canada Co. will ensure that its Information Technology Department is aware of this requirement.

Employment

Zale Canada Co. is committed to fair and accessible employment practices.

COMPLETED – We train all employees (and those who develop our policies) on the AODA and Human Rights Code provisions on disability. We require that any third party service providers that will interact with the public on our behalf have received the required training.

COMPLETED – Zale Canada Co. takes the following steps to notify the public and staff that, when requested, Zale Canada Co. will accommodate people with disabilities during the employment recruitment and assessment processes and when people are hired:

COMPLETED - Zale Canada Co. ensures that its personnel responsible for recruitment in Ontario are aware of this requirement;

COMPLETED – Zale Canada Co. has reviewed its current human resource documentation, including its process for issuing advertisements for candidates and other recruitment and hiring documents, and incorporated language to address this requirement; and

COMPLETED – Zale Canada Co. ensures that its personnel responsible for hiring staff are aware of this requirement.

COMPLETED – When we hire new employees we notify them that we have policies on accommodations for employees with disabilities and let them know how to obtain more information.

Zale Canada Co. is taking the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees who have been absent due to a disability:
  • Zale Canada Co. will review the types of injuries and types of accommodations most typically provided to employees returning to work after a medical absence;
  • Zale Canada Co. will review its current human resource practices regarding the return of an employee to work after a medical absence; and
  • Zale Canada Co. will, considering all relevant information, develop both a policy to provide guidance in respect of the creation of individual accommodation plans and a policy to provide guidance in respect of return-to-work policies for employees that have been absent due to a disability.
Zale Canada Co. has or will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account when Zale Canada Co. uses performance management, career development and [redeployment] processes:
  • Zale Canada Co. will review its performance management and career development policies or other written documentation to ensure that they do not contain any barriers or unreasonable requirements in relation to employees with disabilities, and to ensure that, where applicable, they incorporate accessibility as part of the performance management, career development and redeployment process; and
  • Zale Canada Co. will review its performance management and career development practices to ensure that they do not contain any barriers or unreasonable requirements in relation to employees with disabilities, and to ensure that staff responsible for performance management, career development and redeployment practices incorporate accessibility considerations when engaging in performance management and career development.
  • COMPLETED – Since 2014, Zale Canada Co. has maintained a process for development of individualized emergency information for employees with disabilities.
  • COMPLETED - Where an employee with a disability needs assistance in accessing information required to perform his or her job duties, Zale Canada Co. consults with the employee and provides communication supports.

The Built Environment

Zale Canada Co. ensures that when it designs or redesigns its stores, it takes into account accessibility for people with disabilities at our service counters. We do so by ensuring that our Real Estate Department is aware of this requirement, and includes this requirement in contracts with third parties retained to design or redesign its stores where this will involve service counters.