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LOOKING FOR HELP?
 
You're in the right place! From guiding you to the
perfect engagement ring to handling a purchase-related
question, we here for you.

Contact Peoples Jewellers


Chat With Support

From warranties to orders, Customer Support can answer all your questions.

Chat With A Jewelry Expert

An expert can help you narrow down options and find the perfect jewelry.

Text Us

Get questions answered and resume your conversations easily!*

We're Available

Monday to Friday: 7 AM — 1 AM ET
Saturday: 10 AM — 10 PM ET
Sunday: 12 PM — 9 PM ET

*By clicking this link or texting this number (1+855-338-1760), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders from Peoples at the cell number used when signing up). Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy. 

SET AN APPOINTMENT WITH A JEWELRY EXPERT ONLINE OR IN-STORE

A jewelry expert can help you find your dream jewelry. Set a time to meet online or in-store, and we'll meet you, ready to help.

POPULAR SERVICES



Track an Order

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Manage The Diamond Credit Card

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Make a Return

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Track a Repair

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Manage Your Account

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RETURN AND REFUND

PeoplesJewellers.com's return policy is the same as for an in-store purchase. You may return or exchange your merchandise within 30 days. Learn more about our return and refund policy . If your online purchase was picked up at the store, it must be returned to the store. PeoplesJewellers.com will not accept the return of merchandise picked up at the store.

ONLINE ORDERS

No, there are no shipping charges applied to orders shipped to a store.

Your order will be shipped from peoplesjewellers.com to the Peoples Jewellers store of your choice. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up.

Your credit card will be charged for your purchase the day the merchandise is shipped to the store.

RING SIZING AND ENGRAVING

Peoples Jewellers offers engraving on select merchandise. It can take up to ten days for this service. For a price quote on specific engraving requests, please visit your local Jared store. (Engraving is not available on peoplesjewellers.com.)

When you purchase a ring on peoplesjewellers.com, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to three additional business days. Certain metals such as tungsten and titanium cannot be sized. Click Here to learn how to determine your ring size. If you do not see your ring size listed for a ring you like, please visit the Peoples Jewellers store nearest you to determine if a ring can be ordered in your size.

Other Ways to Reach Us

Sterling Jewelers Inc.
375 Ghent Road
Akron, Ohio 44333

If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 211-2272 during the below hours:
Sunday: 12pm - 9pm ET
Monday - Friday: 9am - 10pm ET
Saturday: 12pm - 10pm ET
We're Available

Monday to Friday: 7 AM — 1 AM ET
Saturday: 10 AM — 10 PM ET
Sunday: 12 PM — 9 PM ET

* By clicking this link or texting this number (1+844-915-4139), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders from Zales at the cell number used when signing up). Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View terms and privacy.