OPTIONAL EXTENDED SERVICE AGREEMENTS
LIFETIME JEWELLERY PROTECTION PLAN
The ZALE CANADA CO. Lifetime Jewellery Protection Plan (LJPP or Plan) will provide the following repairs or replacement necessary to maintain your jewellery under normal conditions. The Plan covers the following repairs necessary as a result of damage due to normal use or due to a manufacturing defect in materials or workmanship.
•Retip and rebuild prongs
•Replacement of damaged earring backs and posts
•Ring sizing (up or down two sizes)
•Replacement of spring rings
•Chain and bracelet soldering
•Cultured pearl restringing
• Replacement of lost or chipped gemstones and diamonds. Diamond coverage only available on merchandise with a Purchase Price less than $200.
Repairs may be made with nonoriginal manufacturer parts.
Select merchandise design or materials may not allow for repair; however that merchandise may be eligible for a one-time replacement as outlined below.
The LJPP only covers product damage due to normal use or due to a manufacturing defect, and does not extend to product damaged by Acts of God or by abuse. THE LJPP DOES NOT COVER ANY COSTS, EXPENSES OR DAMAGES NOT SPECIFICALLY SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, NO MATTER WHAT THE CAUSE, INCLUDING DELAY IN RENDERING SERVICE UNDER THIS PLAN, OR LOSS OF USE DURING THE PERIOD THAT THE MERCHANDISE IS BEING REPAIRED OR OTHERWISE AWAITING PARTS.
•Only one item is covered per LJPP.
•The LJPP is only valid if the purchase information is printed on this Plan. The purchase information and receipt are part of this agreement.
•Guest must retain this Plan as proof of purchase.
•If the eligible repairs cannot be completed for any reason, we reserve the option to replace the merchandise. In the case of replacement the guest will receive similar merchandise or a store credit equivalent to the Purchase Price of the covered merchandise, at our discretion. This LJPP coverage will not extend to the replacement merchandise; however, the guest will have the option to purchase a new LJPP on the replacement merchandise. There is no deductible for repairs that do not exceed our liability. Once our liability is satisfied, you are responsible for any additional repair expense.
•Our total liability under this Plan is the Purchase Price paid for the merchandise as printed on this Plan. All obligations owed under this LJPP shall be satisfied when the total value of all authorized services or replacement that we provide under this Plan exceeds the Purchase Price of the merchandise.
•The term of this LJPP shall start on the date that the Plan is purchased, as printed on the Plan, and will continue for the lifetime of the original purchaser or of the receiver of the merchandise if it is a gift, subject to the total liability limit under this Plan as set out in the previous paragraph.
•LOSS FOR ANY REASON, INCLUDING BY THEFT OR MYSTERIOUS DISAPPEARANCE, IS NOT COVERED.
•The LJPP can be returned for a full refund within sixty (60) days of purchase if you have not had a claim under this agreement. A 10% penalty per month shall be added to any refund not paid within forty-five (45) days of return of the service contract to the provider. This Plan provides benefits in addition to warranty coverage. If any warranty provides the same coverage as this Plan, we will provide a full refund.
•We may not cancel this Plan except by reason of non-payment, fraud or material misrepresentation by you. A notice of cancellation will be sent to you at least thirty (30) days before cancellation and will specify the reason and effective date of cancellation. If we cancel this Plan, you will receive a prorated refund of the purchase price of this Plan (assuming a 5-year duration of this Plan, solely for cancellation purposes) minus the value of any services received under this Plan.
ONLY THE PRODUCT IDENTIFIED IN THIS PLAN IS SUBJECT TO THIS LJPP.
Obligations of the provider under the LJPP are backed only by ZALE CANADA CO’s full faith and credit and are not guaranteed under a service contract reimbursement insurance policy.
This LJPP may not be transferred and is only for the benefit of the original purchaser or the receiver of a gift.
This page contains the entire agreement between the parties.
WHAT TO DO IF COVERED PRODUCT REQUIRES SERVICE:
Present the covered product and the original LJPP to the store where you purchased them. For assistance finding a location where you can present the covered product and Plan if a store has closed or if you have purchased them on-line, please call 1-800-211-2272 or visit PeoplesJewellers.com. Unauthorized repairs (meaning any changes, alterations, repairs or service by anyone other than us or a repair jeweller we authorize) can void Plan coverage.
The provider under this LJPP is Zale CANADA CO., referred to throughout this page either as ZALE CANADA CO. or as "we" or "us".
EXTENDED SERVICE AGREEMENT
The ZALE CANADA CO. Extended Service Agreement (herein, ESA) provides a one-time replacement in the event that your jewellery purchase is defective under normal use or due to a manufacturing defect during the first calendar year after the purchase of your jewellery.
This Plan is subject to the following terms and conditions:
•The ESA only covers product damage under normal conditions or due to a manufacturing defect. The ESA does not cover any costs, expenses or damages not specifically set forth herein, including indirect or consequential damages.
•Only one item is covered per ESA.
•The ESA cannot be renewed.
•The ESA is only valid if the product’s original receipt is attached.
•The ESA covers replacements only, not repairs. There is no deductible. If the same item is not available as replacement, the ESA holder may select an item of equal or lesser value and/or a gift card.
•The ESA terminates upon providing a replacement under the terms of this Agreement.
•LOSS FOR ANY REASON, INCLUDING BUT NOT LIMITED TO THEFT, IS NOT COVERED.
•The ESA can be returned for a full refund within sixty (60) days of purchase or within sixty (60) days from receipt of this Plan, whichever occurs later, if you have not made a claim. Any refund not provided within forty-five (45) days will include a 10% penalty.
•In the event you cancel the ESA within sixty (60) days, you are entitled to a full refund.
Obligations of the provider under the ESA are backed only by ZALE CANADA CO.’s full faith and credit and are not guaranteed under a service contract reimbursement insurance policy.
This ESA may be transferred, but all holders of this ESA are subject to the terms and conditions contained herein.
PRESENT THE COVERED PRODUCT AND THE ORIGINAL ESA WITH RECEIPT TO THE STORE WHERE YOU PURCHASED THEM. FOR ASSISTANCE FINDING A LOCATION WHERE YOU CAN PRESENT THE COVERED PRODUCT AND ESA IF A STORE HAS CLOSED OR IF YOU PURCHASED THEM ONLINE, PLEASE CALL 1-800-211-2272 OR VISIT PEOPLESJEWELLERS.COM.
The provider under this ESA is: ZALE CANADA CO., referred to throughout this page either as ZALE CANADA CO. or as "we" or "us".
This document establishes your consent to communicate with us electronically. Please read this document carefully and retain a copy for your records. The words we, us, and our mean Zale Delaware, Inc. d/b/a Peoples Jewellers and Signet Service Plans Inc. The word you means the individual purchasing the OPTIONAL LIFETIME JEWELLERY PROTECTION PLAN and/or OPTIONAL ZNA ONE YEAR REPLACEMENT PLAN. The word Disclosures means the communications set forth in the Scope of Consent paragraph below.
Consent to Receipt of Electronic Disclosures
By indicating your agreement, you indicate that you are able to receive our Disclosures electronically and that you consent to receiving them electronically. Such Disclosures shall be considered to be in writing and in a form you can keep for the purposes of state and federal law. Furthermore, any method that you use to indicate your assent during the purchase process shall be consider an electronic signature.
Scope of Consent
Your consent applies to the receipt of all legal and/or regulatory disclosures associated with purchasing the OPTIONAL LIFETIME JEWELLERY PROTECTION PLAN and/or OPTIONAL ZNA ONE YEAR REPLACEMENT PLAN with us, along with the Terms and Conditions of our Lifetime Jewellery Protection Plan and Extended Service Agreement.
Hardware and Software Requirements
To access, view, and retain Disclosures that we provide you, you must have:
•A connection to the Internet.
•A current version of an Internet browser which supports HTML and SSL encryption.
•Your browser settings must have cookies and java script enabled.
•A means to print or store notices and information through your browser software.
•The hardware and software necessary to operate the items above. Paper Copies
Upon request, we will provide you with paper copies of the Disclosures. You may make such a request by calling us at 1-800-211-2272. There is no charge for paper copies.
You may withdraw your consent by discontinuing the online purchase process at any time before you checkout. However, if your consent is withdrawn, you cannot purchase the OPTIONAL plan online. You may also purchase in person at any Peoples store.
Updating Your Contact Information
If any contact information you provide us changes, please call us at 1-800-211-2272 so that we may update our records.
Your consent is being provided in connection with a transaction affecting interstate commerce and is subject to the federal Electronic Signatures in Global and National Commerce Act. The Act shall apply to the fullest extent possible in order to validate our ability to conduct business with you electronically.